Save Time and Money at Our Scarborough Dispensary

At New England Cancer Specialists, our on-site patient prescription dispensary in Scarborough allows you to fill your prescriptions before leaving our office. This convenience means no long waits for mail-order prescriptions, no extra stops on the way home, and better management of your medications—especially if you take multiple prescriptions from different doctors. In many cases, our dispensary can also offer lower costs for your medications.

Prescription Refills

For your convenience, prescription refills are handled during office hours. To ensure you receive your refill in time, especially before weekends and holidays, please give us 48-hour notice. When calling for a refill, have the following information ready:

• Name and strength of the medication (from the label)
• Name and phone number of the pharmacy that filled the original prescription

Remember to bring all your medications or a list of them to each visit with your provider, regardless of whether you need refills.

Medications We Can’t Carry

Please note that there are some medications we cannot carry:

• Select Chemotherapy Drugs: Some insurance companies require you to use a specialty pharmacy.
• Oral Narcotics: Due to liability and security restrictions, we cannot fill routine prescriptions for narcotics after hours, on weekends, or holidays.

Why Medication Management is Important

Effective medication management is crucial for your care. Here’s why:

• Interactions: Some medications can decrease the effectiveness of your chemotherapy treatment.
• Side Effects: Certain medications may cause side effects similar to those from chemotherapy, increasing your discomfort.
• Effectiveness: Other medications may enhance the effectiveness of chemotherapy.
• Absorption: Some herbal medicines and foods can alter the way your body absorbs and uses medication.

At New England Cancer Specialists, we maintain a complete and accurate record of all the medications you are taking. We explain each medication, its side effects, interactions with other drugs, and how to take them correctly to avoid problems. Our goal is always to achieve the best possible outcome for you.

The Benefits of Using Our Rx Services

• Cost: We offer most medications at a lower cost than elsewhere. We also provide financial reviews and assistance.
• Co-Pays: While we can’t change or waive co-pays determined by your insurance company, we can help you apply for assistance if needed.
• Convenience: Pick up your medications before you leave our office and get immediate answers to your questions.
• Support: We share tips and tools to help you stick to your medication schedule and offer medication reminder programs.
• Education: We help you understand what to expect from your medications and how to manage side effects. We also follow up with you by phone or email.

For more details, please download our Pharmacy Welcome Packet.

Please note: Due to liability and security restrictions, we cannot carry narcotics, and some select chemotherapy drugs may need to be filled through a specialty pharmacy.

How to Contact the Pharmacy

For questions regarding your medications, please contact us at:

Phone: 1-833-644-1523
Hours: Monday through Friday, 8 AM to 5 PM
CareSpace Portal: Send us a message anytime

A pharmacist is available during business hours to assist with your prescription questions, order status, or claims inquiries. We aim to respond to all inquiries by the end of the day. For urgent needs after regular clinic hours, our on-call physician is available.

If you experience any side effects, please contact us or your treatment team immediately. We will notify you directly about any medication recalls that may affect you.

How to Obtain a Prescription Refill

For refills, contact your treatment team at:

Phone: 1-833-644-1523

How to Transfer Your Prescription

To transfer your prescription to another pharmacy, have the new pharmacy call us at:

Phone: 1-833-644-1523

How to Properly Destroy Hazardous Medications

You may bring unused hazardous medications to our office for proper disposal, or contact your local town for information on medication “take-back” dates.

Receiving Your Medications in a Timely Manner

We currently provide prescription services only to patients seen at NECS clinics. Our goal is to have your medications ready for pick-up one week prior to your next treatment cycle, or as per your treatment plan. If you haven’t heard from the pharmacy or your treatment team regarding your medications, please call us at:

Phone: 1-833-644-1523

We work with almost all insurance prescription plans and will assist you in finding an in-network pharmacy if needed. If we do not stock the medication you need, we will help you obtain it. For assistance with medication costs, contact our Financial Advocate team at the same number.

Patient Rights and Responsibilities

A copy of our Patient Rights and Responsibilities document is available here or at any of our pharmacies. It is also included in the Patient Resource Guide provided by your care team.

How to Report a Complaint

To report a complaint, you can contact:

• NECS Compliance Officer: Stephanie Thebarge
  Email: ThebaS@NewECS.org
  Phone: (877) 857-6549
• NECS Chief Operating Officer: Claire Cote
  Email: CoteC@NewECS.org
  Phone: (877) 857-6549
• Consumer Assistant Specialist: Maine Board of Pharmacy
  Phone: (207) 624-8621
• ACHC: Call (855) 937-2242 or ACHC Complaint Intake Form

Emergency Preparedness

In case of inclement weather, clinic closures will be announced on our Facebook page and local TV stations. If our clinics are closed for an extended period, we will provide backup pharmacy services to ensure you receive your medications without interruption.